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Frequently Asked Questions

1: How do I get a breast pump through my insurance?

2: What is the benefit of getting my breast pump through Aeroflow Breastpumps vs. a retailer?

3: When can I get a breast pump?

4: How long will it take to receive my breast pump after I qualify?

5: What do I do if I haven’t received an email?

6: What about a prescription? Can Aeroflow help?

7: What is a breast pump upgrade?

8: Can I use my HSA/FSA funds to purchase an upgrade breast pump and breast pump accessories through Aeroflow?

9: What do I do if my address changes after I place my order?

10: Can I return my breast pump?

11: My breast pump is not working properly. What do I do?

12: Can I qualify for a hospital grade breast pump?

13: Does my insurance cover additional supplies?

14: What is Aeroflow Breastpumps’ experience in the healthcare industry?



1: How do I get a breast pump through my insurance?

Breast pumps are covered by most insurance plans and we are a preferred breast pump provider with most PPO insurance policies and some Medicaid plans. Simply submit your information at the link here and one of our Breastpump Specialists will work directly with your insurance company and healthcare provider to determine your coverage.

2: What is the benefit of getting my breast pump through Aeroflow Breastpumps vs. a retailer?

Your Breastpump Specialist will verify your insurance benefit, contact your doctor, and file the claim with your insurance plan. All of our breast pumps come with a manufacturer’s warranty. We also verify your coverage for additional breast pump supplies after your baby is born.

3: When can I get a breast pump?

You can qualify for your breast pump through insurance at any time during your pregnancy and up to one year postpartum. However, some insurance policies may dictate when we are actually able to ship your breast pump.

4: How long will it take to receive my breast pump after I qualify?

Once you’ve submitted your application, a Breastpump Specialist will contact you within 3 to 5 business days to share more about your options and any guidelines from your insurance plan regarding when the breast pump can be shipped. As soon as the breast pump ships, you will receive an email with tracking information.

5: What do I do if I haven’t received an email?

Be sure to check your spam, junk or promotions folder for an email from Aeroflow Breastpumps. If you cannot find anything, please give us a call at 844-867-9890.

6: What about a prescription? Can Aeroflow help?

Aeroflow Breastpumps requires that you provide your doctors information. If a prescription is needed by your insurance plan, your Breastpump Specialist will reach out to your doctor directly for the paperwork.

7: What is a breast pump upgrade?

Your insurance will cover all parts that you need in order to express breast milk. A breast pump upgrade includes convenience items that are not fully covered by your insurance plan and would require an additional fee. To learn more, check out our Insurance Upgrade Page.

8: Can I use my HSA/FSA funds to purchase an upgrade breast pump and breast pump accessories through Aeroflow?

Our website does accept FSA/HSA cards as a form of payment. Learn more on our FSA and HSA page. Each FSA/HSA plan has different guidelines, so we always recommend checking with your plan for any specific questions.

9: What do I do if my address changes after I place my order?

Please email your Breastpump Specialist or give us a call at 844-867-9890 so that we can update your address for shipment.

10: Can I return my breast pump?

Per our returns policy, Aeroflow Breastpumps does not accept returns on breast pumps. If you have additional questions about our returns policy, please see the following link to read more on our returns page.

11: My breast pump is not working properly. What do I do?

All breast pumps come with a manufacturer’s warranty. If you are experiencing issues with your breast pump, please visit our Warranty Page for manufacturer contact information.

12: Can I qualify for a hospital grade breast pump?

Hospital grade breast pumps are multi-user pumps used in a hospital setting that are not necessary for every mom. Please visit our hospital grade reference page for more information.

13: Does my insurance cover additional supplies?

Some insurance plans cover additional supplies after your baby is born. Your Breastpump Specialist will check your coverage to see if you are eligible. For more information on this program please visit our helpful blog post.

14: What is Aeroflow Breastpumps’ experience in the healthcare industry?

Our parent company, Aeroflow Healthcare, has been serving patients, building relationships with health insurance companies and providing medical supplies for over twelve years. Aeroflow Breastpumps was founded in 2013 and since then, we have helped hundreds of thousands of moms just like you get their breast pump through insurance. We have an A+ rating with the Better Business Bureau and are ACHC accredited.