Frequently Asked Questions

Why Aeroflow Breastpumps

1: What is the benefit of getting my breast pump through Aeroflow Breastpumps vs. a retailer?
2: How do I know I can trust Aeroflow Breastpumps?


 

Insurance Coverage Information

3: Will my health insurance cover a breast pump?
4: Do I need to call my insurance provider to get my breast pump?
5: What are my breast pump options if I have Medicaid or a Grandfathered insurance plan?
6: Why would I have received a bill for my breast pump?
7: Why wouldn't my insurance cover a breast pump?
8: Can I buy a breast pump if my insurance doesn't cover the pump I want?
9: Where can I find more information about the Affordable Care Act (ACA)?
10: Does Aeroflow Breastpumps offer a military discount?


 

Upgrades, Accessories & Shipping

11: What is the cost to upgrade breast pumps?
12: If I get a starter breast pump, where can I buy accessories?
13: How much will it cost to ship my breast pump?


 

Our Process

14: How do I start the process of getting a breast pump through insurance?
15: What about all the paperwork? Can Aeroflow help?
16: How long will it take to get my breast pump?
17: Can I rent a breast pump?
18: Can I get a breast pump before the baby is born?


 

Returns & Warranty Information

19: Can I return my breast pump?
20: My breast pump is not working properly. Can I return my pump? How do I get it replaced?
21: Does my breast pump come with a warranty?


 

Maintenance

22: How do I clean my breast pump?
23: How long can I store my breast milk in the fridge or freezer?


 

HSA/FSA Information

24: Can I use my HSA/FSA funds to purchase an upgrade breast pump and breast pump accessories through Aeroflow?




1: What is the benefit of getting my breast pump through Aeroflow Breastpumps vs. a retailer?

Aeroflow works with your physician and your insurance provider to get your breast pump at little or no cost to you. But in the case that your breast pump is not covered 100% by insurance, Aeroflow can get you a breast pump at a lower price than big-box retailers. We want to make sure you're taken care of, that's why we offer free shipping and the lowest allowable pricing on breast pumps. Don't forget to call us and ask about our 15% off coupon to apply to your next purchase!

As a durable medical equipment (DME) provider, we charge only the allowable amount permitted by your insurance company. Purchases at retail stores are not regulated by this, and you will likely be reimbursed less than you paid. Aeroflow also has trained Breastpump Specialists who are ready to answer your questions (yes, you will speak with a live person).

 

2: How do I know I can trust Aeroflow Breastpumps?

Aeroflow Healthcare has been serving patients, building relationships with health insurance companies and providing medical supplies for more than a decade. We have an A+ rating with the Better Business Bureau and we are ACHC accredited.


Moms everywhere are talking about how great it is working with Aeroflow Breastpumps! Click hereto read reviews from real moms, or check the community boards at partner sites like The Bump and BabyCenter. And remember, if you had a great experience with us, the highest compliment would be to spread the word with a referral to a friend.

Aeroflow has helped mothers all across the country receive maximum reimbursement, and we are ready to help you. Give us a call at (844) 867-9890 if you have any other questions and see for yourself how easy the process of obtaining your new breast pump can be! Fill out our Qualify Through Insurance Form to see if you qualify through insurance for a breast pump.

 

3: Will my health insurance cover a breast pump?

As of 2013, many insurance plans began to cover the purchase of a breast pump for expectant or lactating mothers under the Affordable Healthcare Act (ACA). Since ACA laws for breast pumps and breastfeeding accessories are still fairly new, many providers may still be trying to understand these laws themselves.

As of July 1, 2015, TRICARE also began covering the purchase of breast pumps and breast pump supplies at no cost for new mothers, including mothers who adopt an infant and plan to breastfeed.

Coverage can vary by insurance company and policy type. The only way to verify your specific coverage is to complete Aeroflow's Qualify Through Insurance Form. Upon reviewing your information, a Breastpump Specialist from Aeroflow will contact your insurance provider for you and then be in touch to inform you of your coverage. That way you can focus on the most important thing in your life: your family.

 

4: Do I need to call my insurance provider to get my breast pump?

Not even once! Your dedicated Breastpump Specialist is highly trained to determine which pumps you are eligible for and to get you the best breast pump possible. We'll even complete all of the paperwork and phone calls to your insurance provider for you. All you need to do is give us some simple information to get started, and we take care of the rest.

 

5: What are my breast pump options if I have Medicaid or a Grandfathered insurance plan?

Some insurance plans are “grandfathered” and are not required to provide breastfeeding support. If you have a grandfathered plan, please call our Breastpump Specialists to determine your coverage. Even if you don't qualify for a breast pump through insurance, we can help you get the best price on a quality pump. Aeroflow Breastpumps is a preferred breast pump provider with many Medicaid plans, as well. Check out our helpful blogs for more information!

 

6: Why would I have received a bill for my breast pump?

Insurance only covers ONE breast pump per pregnancy. By completing the qualify form and requesting a pump through Aeroflow Breastpumps, you acknowledge that you have not received a personal use breast pump through the same insurance policy or any other insurance policy for this pregnancy.
If you have received another breast pump through a different provider or insurance, this claim may be denied and you might be responsible for paying the full retail value of the pump to Aeroflow Breastpumps. If you believe a statement was issued in error, please call (888) 522-5767 and one of your representatives will address the issue.

Many insurance providers will send patients an Explanation of Benefits (EOB) to outline each item purchased and the cost. Remember, if you receive an EOB it is important to note that it is not a bill. This is simply a document outlining your expenses and where they came from.

 

7: Why wouldn't my insurance cover a breast pump?

Coverage and reimbursement depend on health insurance type, plan and network. Not only does private/commercial insurance vs. Medicaid play a role, but your deductible and reimbursement timing do too. Whether or not you are in-network is evaluated once your information has been submitted to Aeroflow Breastpumps.

If for any reason you do not qualify for a breast pump through insurance, Aeroflow Breastpumps offers a variety of pumps for purchase online - double electric pumps cost as low as $79.99 and manual pumps cost as little as $26.00! Aeroflow offers breast pumps up to $30 less than what you'd spend at Target and other big-box retailers! You can even call us to ask about a special 20% off discount code just for you!

 

8: Can I buy a breast pump if my insurance doesn't cover the pump I want?

Aeroflow Breastpumps has a wide variety of breast pumps available for cash-pay on our online store. If you have been dreaming of a certain pump that ends up not being covered by your insurance, you can easily purchase the pump through Aeroflow Breastpumps for a very low price.

 

9: Where can I find more information about the Affordable Care Act (ACA)?

Here is a list of resources that can provide more information about the Affordable Care Act and provisions regarding breast pumps:

 

10: Does Aeroflow Breastpumps offer a military discount?

Contact your Aeroflow Breastpump Specialist to receive your military discount code. Thank you for your service!

Learn how Aeroflow Breastpumps can help new mothers with TRICARE get a breast pump and breast pump supplies at no cost!

 

11: What is the cost to upgrade breast pumps?

Aeroflow currently offers breast pump upgrade options for Medela, Hygeia and Ameda breast pumps. Breast pump coverage depends on your particular insurance and plan; there is no one-cost-fits-all regarding insurance-grade breast pumps or upgrade pumps.

If you are interested in an upgrade option pump, you will need to complete the Qualify Through Insurance form before we are able to determine any costs. But don’t worry, Aeroflow takes care of all the phone calls and paperwork and will be in touch with you soon to verify what you are eligible for!

Check out our helpful blog post about using your FSA and HSA Spending Accounts to pay for upgrade charges!

 

12: If I get a starter breast pump, where can I buy accessories?

A starter set breast pump will come with all accessories needed in order to begin pumping right away. However, many moms who begin pumping realize they want additional accessories, like breast pump tote bags, cleaning supplies, hands-free pumping bras, nipple care etc. Aeroflow Breastpumps offers these supplies and more! Items sold on our store are directly from the manufacturer and are guaranteed to work with your breast pump of the same brand. You can even pay for pump accessories with an HSA/FSA spending account card.

 

13: How much will it cost to ship my breast pump?

Great news! All breast pumps are shipped free of charge directly to your door. Please refer to our Shipping Information Page for more details!

 

14: How do I start the process of getting a breast pump through insurance?

Aeroflow Breastpumps will help you through the entire process of getting a breast pump through your insurance. You only have to complete our Qualify Through Insurance Form and from there, we do the rest! Your dedicated Breastpump Specialist will contact your insurance provider to verify coverage as well as contact your physician's office to collect a prescription. Your Breastpump Specialist will contact you via phone or email, and discuss your breast pump options!

 

15: What about all the paperwork? Can Aeroflow help?

Of course! That's why we're here! We let you know exactly what is needed from both your insurance and your doctor, and your Breastpump Specialist will complete as much of the filing and phone calls as possible. You can submit signed prescriptions via email; simply include an image of your prescription as an attachment and send it to your dedicated Breastpump Specialist.

 

16: How long will it take to get my breast pump?

The process begins when you complete our Qualify Through Insurance Form — we only need a few bits of information to get started. Once Aeroflow receives your form, a Breastpump Specialist will verify your insurance and collect a prescription from your doctor (if necessary). We will gather this information and contact you about your coverage within 1-2 business days.

Aeroflow can only ship a breast pump to you once all your information has been verified and any upgrade costs have been paid. Breast pumps ship FedEx, and you will receive a tracking number to check the status of your order. We work very hard to verify your information and get your breast pump shipped out as soon as possible and you will be immediately notified if there are any known delays to your order. For more information, please visit our Shipping Information Page

Aeroflow Breastpumps also offers essential accessories for nursing and pumping moms to help them reach their feeding goals. Accessories include bottles, bags, chargers, apparel and more! Any additional supplies or accessories purchased will ship separately from your breast pump via USPS.

Your insurance will specify when Aeroflow is eligible to ship out your breast pump. Your Breastpump Specialist will review these details with you.

 

17: Can I rent a breast pump?

The only breast pumps that are eligible for rental are hospital-grade pumps, which are usually medically required for certain health issues or concerns with your child. For more information about rental breast pumps, call your Breastpump Specialist to get all the details that you need. You can also check out our blog, which features several articles on the topic!

 

18: Can I get a breast pump before the baby is born?

Most insurance providers will allow new and expectant mothers to receive their breast pump prior to delivery. However, the exact timeframe will depend upon your specific insurance plan. This benefit can even last up to a year after delivery.

The shipment date of your breast pump will vary depending on your due date and insurance. Once you complete the Qualify Through Insurance Form, we will contact your insurance provider for you to find out the exact details of your coverage. Check out this helpful blog about getting a breast pump after your baby is born!

Getting a Breast Pump Through Insurance After Baby is Born

 

19: Can I return my breast pump?

Due to the personal, medical nature of breast pumps, they are non-returnable. Your Breastpump Specialist will help you get in touch with the manufacturer for warranty and/or troubleshooting information.

For more information about our return policy, please refer to our Returns Page.

 

20: My breast pump is not working properly. Can I return my pump? How do I get it replaced?

All breast pumps will come warranted through the manufacturer. Please note that the warranty may differ for pump motor and parts. In the case you should have any trouble with your pump, the manufacturer will be the one to work with to correct the problem. Please have the pump’s serial number and model number available and then contact the manufacturer directly.

For more information about our return policy, please refer to our Returns Page.

 

21: Does my equipment have a warranty?

All breast pumps will come with a warranty through the manufacturer. Checking the warranty on your breast pump is a very important part of the selection process — did you know that some pumps have very short warranties that might expire before you have your baby? Be sure that you check with your Breastpump Specialist to ensure that the warranty on the pump that you have selected works for you. For more information about our warranty policies, please visit our Warranty Page.

 

22: How do I clean my breast pump?

Check out our helpful blog posts to answer all of your cleaning questions and concerns!

 

23: How long can I store my breast milk in the fridge or freezer?

The length of time that breast milk keeps fresh depends on how you store it. For more tips on breast milk storage, read our blog, Storing and Freezing your Breast Milk

 

24: Can I use my HSA/FSA funds to purchase an upgrade breast pump and breast pump accessories through Aeroflow?

Yes! Here at Aeroflow Breastpumps we understand that every breastfeeding journey is unique, which is why we offer 4x more pumps and many more affordable options than other suppliers.

Your HSA and FSA funds can be used anytime to purchase breast pumps, breast pump spare parts, and breastfeeding accessories through Aeroflow Breastpumps.
All Aeroflow Breastpump purchases have free shipping! You can also call in to request a 15% discount code that will be applied to your next purchase.

To learn more about what HSA/FSA funds are and how to use them, please refer to our FSA / HSA Information Page.